Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to  Hello@taktaibrand.com Tel: +66(0)2-648-5137-8
We use international standards comparable to the clothing standard sizes of the United States of America (US), United Kingdom (UK) and Europe (EU).
You can check the actual size of the clothes on product descriptions page before making a purchase.
TAKTAI cloth is made from 100% natural fibre and easy to clean like other natural fabrics.
Prefer hand wash and hand wash mode for washing machine. Don't forget to use a washing bag.
Do not dry your knitwear or spandex-cardigan and tees, in cloth dryer. It can shrink your garments.
No bleaching. It causes colour fading and environmental pollution. Turn inside out when hanging the cloths to keep the colour fresh as new. Dry your cloth in the shade with a breeze.
Use water instead of ironing spray to prevent your cloth from shiny iron marks. Iron your cloth with medium or high temperature. Check the right heat by ironing the trim inside.
As available in-stock materials and spare parts, you can contact us to specify the product and size for made-to-measure. The process takes 7-15 days. (Additional fees for case-by-case)
Domestic shipping (Thailand), registered mail via service providers-Kerry, Alphafast and Thailand Post, depending on the delivery area.
International shipping, registered mail via DHL Express, the costs depend on the delivery area.
We have a worldwide shipping service with registered mail of DHL Express. Shipping costs depend on the delivery area.
Your order will be delivered 1-3 days for Thai region and 7days or more for shipping worldwide depends on the destination country. If the shipping takes too long, please contact us for tracking.
You can track your order of the service providers, Kerry, Alphafast, That Post and, DHL Express, in the following links:
Kerry: https://th.kerryexpress.com/th/track/
Alphafast: https://www.alphafast.com/th/track
Thailand Post: https://track.thailandpost.co.th/
DHL Express: http://www.dhl.co.th/en/express/tracking/tracking_tools.html
You can exchange and return the products within 7 days after the product received in the following conditions.
- Products must not be in damage from the consigner as miss wearing, or to be delivered to a place that cannot handle product safety.
- Tags must be in good condition-no cut tore or damage.
- Products must be un-wear or washed.
- Please keep the receipt to verify your order.
- The customers will be responsible for return shipping costs.
We take care of our products throughout the lifespan. You can get a service at TAKTAI store or delivery by post (the customer is responsible for delivery costs). We may charge additional service fees for some cases. Please contact our staff for further information.
We accept credit/debit cards, Paypal, and bank transfer.
We refund through the following methods:
- Credit card, we refund by crediting back to the customers. You will receive an e-mail within 7-21 days.
- Debit cards, we refund by transferring back to your account within 3 working days.
- Paypal, we refund through your Paypal account within 3 working days.
- Bank transfer, we refund by transferring back to your account within 3 working days.
- Cash (at TAKTAI store), we refund by cash on the day of purchasing only. For another day, we refund by bank transfer only. Please keep your receipt for a cash refund.
- The customers are responsible for the costs of return delivery. Once we have received the product, we will proceed with the refund according to the operations above.
TAKTAI Flagship Store, 146 1st floor Siam Center, Rama I Road, Pathum Wan, Bangkok 10330. Tel: +66 (0)61-681-4664
TAKTAI POP-UP store, Ecotopia 4nd floor Siam Discovery, Rama I road, Pathum Wan, Bangkok 10330
Get a Free TAKTAI Family card after purchasing our products in one bill of 10,000 Baht or more. Receive a 10% off discount on the next time and other special privileges for various occasions with TAKTAI life membership.
You can buy Gift Cards on TAKTAI's official website and purchase them through our cart. Contact us for further values or a large quantity.
Contact us for further information.
TAKTAI wholesalers will get special discounts based on sale quantity and conditions. For more information, please contact us.
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